Privacy Policy

1. Introduction

AlpAI GmbH ("Company," "we," "us," or "our") respects your privacy and operates the Jobclue service. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website at jobclue.ai and related services ("Services").

Contact: [email protected] · jobclue.ai/contact

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

Personal Information You Provide:

We collect information you voluntarily provide when registering for an account, making purchases, contacting us, or engaging with our Services, including:

• Name
• Email address
• Job title
• Contact preferences

Payment Information:

Payment data (card numbers, security codes) is collected and processed by Stripe. Please review Stripe's privacy policy at https://stripe.com/privacy.

Social Media Login Data:

If you register using social media accounts (Facebook, X, etc.), we receive profile information from that provider, which may include your name, email, friends list, and profile picture.

Automatically Collected Information:

We automatically collect certain technical information when you visit our Services, including:

• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device location (if enabled)
• Usage data (pages viewed, features used, timestamps)

This information is used to maintain security, improve functionality, and for internal analytics.

Sensitive Information: We do not process sensitive personal information (racial/ethnic origin, sexual orientation, religious beliefs, etc.).

Third-Party Information: We do not collect information from third parties except as described above regarding social media logins.

Google API: Our use of Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements.

3. How We Use Your Information

We process your personal information to:

• Create and manage user accounts
• Respond to inquiries and provide support
• Send administrative information (terms, policy updates)
• Process orders, payments, returns, and exchanges
• Maintain security and prevent fraud
• Comply with legal obligations
• Protect vital interests (prevent harm)

4. Legal Bases for Processing

EU/UK Users (GDPR/UK GDPR):

We rely on the following legal bases:

• Consent: You have given permission for specific purposes (withdrawable at any time)
• Contract: Processing necessary to fulfill our contractual obligations
• Legal Obligation: Compliance with legal requirements
• Vital Interests: Protection of your or others' vital interests

Canadian Users:

We rely on express or implied consent, or other permitted bases under Canadian law, including:

• Clear benefit to individual where consent cannot be obtained timely
• Fraud detection and prevention
• Legal compliance (subpoenas, court orders)
• Employment-related purposes
• Journalistic, artistic, or literary purposes
• Publicly available information

5. Information Sharing

We may share your information in the following circumstances:

• Business Transfers: In connection with mergers, acquisitions, financing, or asset sales
• Service Providers: With vendors who perform services on our behalf under contractual obligations
• Legal Requirements: When required by law or to protect our rights

We have not sold or shared personal information for business or commercial purposes in the past 12 months and will not do so in the future.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain security, prevent crashes, save preferences, and for analytics and advertising. Third parties may use tracking technologies for analytics and targeted advertising.

To the extent these constitute a "sale" or "sharing" under applicable privacy laws, you may opt out as described in Section 13.

Google Analytics: We use Google Analytics to track Service usage. To opt out, visit https://tools.google.com/dlpage/gaoptout. For more information on Google's privacy practices, visit the Google Privacy & Terms page.

7. Artificial Intelligence Products

We offer AI-powered products and features through third-party providers (OpenAI, Speechmatics). Your input, output, and personal information are shared with these providers to enable AI functionality. You must not use AI Products in violation of provider terms.

8. Social Media Logins

When you register or log in using social media accounts, we receive profile information from that provider. We use this information only as described in this Policy. We do not control the provider's other uses of your information; please review their privacy policies.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law (tax, accounting, or other legal requirements). Generally, this means we retain data while you maintain an account with us.

When no longer needed, we delete or anonymize information. If deletion is not immediately possible (e.g., backup archives), we securely isolate the information until deletion is feasible.

10. Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no internet transmission or storage system is 100% secure. You transmit information at your own risk and should access Services only through secure environments.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Meeting content is processed in real-time and is not stored permanently unless you explicitly choose to save specific insights or summaries.

11. Children's Privacy

We do not knowingly collect information from children under 18. By using our Services, you represent that you are at least 18 or a parent/guardian consenting to a minor's use. If we discover we have collected information from a child under 18, we will delete it promptly. Please contact us if you believe we have collected such information.

12. Your Privacy Rights

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent (without affecting prior lawful processing)

To exercise these rights, contact us at [email protected] or submit a data subject access request.

EU/UK Users: You may complain to your Member State data protection authority or UK Information Commissioner's Office if you believe we are unlawfully processing your information.

Swiss Users: Contact the Federal Data Protection and Information Commissioner.

Marketing Opt-Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us. We may still send service-related messages necessary for account administration.

Account Management: You may review, update, or delete account information through your account settings or by contacting us. Upon termination request, we will deactivate your account, though we may retain certain information for fraud prevention, troubleshooting, investigations, or legal compliance.

Cookies: Most browsers accept cookies by default. You may set your browser to reject or remove cookies, though this may affect certain Service features.

13. Do-Not-Track Signals

We do not currently respond to Do-Not-Track (DNT) browser signals as no uniform industry standard exists. If a standard is adopted, we will update this Policy accordingly.

14. International Privacy Rights

Australia and New Zealand: We process personal information under Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. This Policy satisfies notice requirements under both acts. If you do not provide necessary information, we may be unable to provide Services. You have the right to access or correct your information and to complain to the Office of the Australian Information Commissioner or New Zealand Privacy Commissioner regarding breaches of privacy principles.

Republic of South Africa: You have the right to request access to or correction of your personal information. Complaints may be directed to:

• The Information Regulator (South Africa)
• General enquiries: [email protected]
• Complaints: [email protected]; [email protected]

15. Policy Updates

We may update this Policy periodically. The updated version will be indicated by a revised "Last Updated" date. Material changes may be notified through prominent posting or direct communication. Please review this Policy frequently.

16. Contact Information

For questions or to exercise your rights, contact us at:

17. Data Subject Access Requests

To review, update, or delete your personal information, submit a data subject access request or contact us using the information above.